Privacy Policy

Information We Collect

We may collect personal details when you:

• Upload building or design plans.

• Request a quote or contact us.

• Interact with our website, including through cookies and embedded content.

This information may include your name, contact details, project documents, and technical data such as your device type, IP address, and browsing activity.

Use of Uploaded Plans

Any plans or documents you upload are stored securely and used only to:

• Prepare accurate quotes.

• Manage your project.

• Deliver our services.

We never share your plans without your consent, except where needed for service delivery (e.g., with contractors, engineers, or surveyors) or as required by law.

Cookies & Tracking

Our website uses cookies to:

• Improve functionality and your browsing experience.

• Analyse site performance.

• Deliver relevant advertising.

You can manage or disable cookies through your browser settings at any time.

Embedded Content

Some pages may include embedded content (such as videos, maps, or social media feeds). These work as if you had visited the third-party site directly, meaning those providers may collect data, use cookies, and track your interactions. We encourage you to review their privacy policies.

Sharing Your Information

We may share your information with:

• Trusted contractors and service providers involved in your project.

• IT, cloud storage, and analytics providers.

• Regulatory authorities when legally required.

We do not sell your data to anyone.

International Data Transfers

Your information may be stored or processed outside Australia (for example, by cloud service providers). When this occurs, we ensure that appropriate safeguards are in place to protect your privacy in line with Australian law and GDPR standards.

How Long We Keep Your Information

• Project documents and uploaded plans are kept for as long as necessary to complete your project and meet legal obligations.

• Marketing-related information is kept until you opt out.

• Any data no longer required is securely deleted or anonymised.

Your Rights

You have the right to:

• Access the information we hold about you.

• Request corrections or updates.

• Ask for your data to be deleted (subject to legal requirements).

• Withdraw your consent for marketing.

• If you are in the EU/UK, you may also request data portability and restrict processing.

To exercise your rights, please contact us at info@rochomes.com.au.

How We Protect Your Data

We use secure systems and safeguards to protect your information, including:

• Secure cloud storage solutions.

• Restricted access for authorised staff and contractors only.

• Regular monitoring and system updates.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

ROC Homes
Email: info@rochomes.com.au
Phone:  03 8777 8666

If you’re not satisfied with our response, you can also contact the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

Last Updated: 15th August 2025